Our commitment to accessibility

Thomson Reuters is committed to treating all people with dignity and respect.  We are dedicated to identifying and removing barriers so that we promote a safe, accessible environment for our customers, employees, suppliers, job applicants, visitors, and all others who enter the premises, do business with us, access our company website or communicate with us. We are also committed to giving people with disabilities the same opportunity to access our goods and services in the same place and in a similar way as other customers.

View our full commitment and policy for providing access to goods and services to people with disabilities on our Accessibility Commitment page: www.thomsonreuters.ca/en/accessibility.html

Feedback and alternate formats

We welcome feedback about this Plan and the accessibility of Thomson Reuters products, services, and websites. You can also request this Plan or other content in an alternate format. As we improve our digital experiences, we will update the Plan and related official documentation.

Thomson Reuters accessibility contacts

For general inquiries, more information on the Plan, or to request an alternate format, please contact the Thomson Reuters Accessibility Office.
Email: accessibility@thomsonreuters.com
Web: www.thomsonreuters.com/en/policies/digital-accessibility-policy

For product-specific accessibility support, customers may contact the Premier Support team.
Phone: 1-866-919-9998
Email: Premier4.legaltaxcanada@tr.com

To request PDF copies of our titles, please work with the Academic Materials team.
Email: AccessibilityPDFRequest@thomsonreuters.com
Web: www.thomsonreuters.ca/en/accessibility/academic-materials.html

Accessibility Office

Thomson Reuters employs a central Accessibility Office that collaborates cross-functionally with product development teams, sales and customer service representatives, employee services and resources, and the General Counsel Office. This group oversees or advises on activities related to the accessibility of Thomson Reuters products, services, and websites, as well as internal initiatives related to accessible tooling for employees and inclusion for employees with disabilities, and documents procedures and guidance on the intranet site, Digital Accessibility Center of Excellence.

The Accessibility team, made up of dedicated testers and subject matter experts, supports the Plan across the business. Our specialized accessibility testers conduct product audits. Our accessibility experts advise on matters of design, engineering, procurement, compliance, and inclusion. This team establishes internal accessibility standards, embeds accessibility expertise in end-to-end product delivery, and provides bespoke customer support.

The Accessibility Compliance team, formed in 2025, helps keep product compliance roadmaps on track. It assigns a single owner to each product line and establishes clear communication between product development teams and those responsible for AODA compliance and the global Thomson Reuters Accessibility Policy and Standard. The team monitors digital assets, governs compliance work, and supports remediation, including for products sold in Ontario.

Customers and people with disabilities

Accessibility subject matter experts are the primary contact for most product-related requests. They provide resources such as Accessibility Conformance Reports (ACRs) and share customer feedback with product development teams. The Premier Support team provides product-specific accessibility support to customers with disabilities, and the Academic Materials team provides digital versions of course materials feedback with product development teams.

The UX Research team connects directly with our customers in user experience studies. The team also performs inclusive research studies with people who have disabilities.

General policy and training

The Thomson Reuters Accessibility Office maintains the internal Digital Accessibility Policy and Standard (“our Policy”) governing how we increase accessibility of our goods and services, in line with Part I of the IASR (O. Reg. 191/11, ss. 3-5, 7). Our Policy establishes accessibility expectations for customer-facing digital applications and content, including products sold in Ontario. It includes WCAG targets, prioritization rules to help product teams reach conformance, and requires accessibility plans and risk oversight. As detailed elsewhere in the Plan, we run a parallel Accessibility Compliance program to audit, remediate, and monitor AODA compliance across our products and services.

Employees based in Ontario must complete AODA training each year. Employees worldwide who participate in product development or digital decision-making must also complete annual accessibility training. All employees can access self-paced digital accessibility courses through the company’s learning platform, with topics for different roles and experience levels.

Recent achievements

• Thomson Reuters Accessibility Policy and Standard. The Accessibility Office updated our Accessibility Policy and created an accompanying Standard. This updated Policy applies globally to customer-facing digital applications; includes procurement, audits, training, ACRs, exceptions, and governance. The Standard outlines role-specific responsibilities and establishes processes to make and keep our products accessible.
• Accessibility Compliance Program. Alongside the updated Policy and Standard, we established the Accessibility Compliance Program with a new team to oversee it. The formalized program and team monitor compliance, plans, exceptions, and remediation. In the AODA remediation program, scorecards and deadlines govern products and websites sold in Ontario.
• Audits and accompanying Accessibility Conformance Report (ACR). Our testing team ramped up testing efforts across the business, and annual schedules were established in accordance with our Policy. Based on priority, products and customer-facing applications undergo an annual accessibility audit. Product experts provide representative user journeys. The testers log defects and prioritize them according to a centralized remediation plan. For relevant products, we author an ACR based on those findings.
• Accessible procurement requirements. Clearer accessibility requirements for procurement were established with the Sourcing team. The team strengthened MSA, MSLA, and SOW templates and requirements for procuring software, SaaS, and application development services. These changes require third-party suppliers to align design and development with the Web Content Accessibility Guidelines (WCAG). They help prevent barriers outside our development teams’ direct control and support a stronger process for addressing accessibility issues in third-party products and services.
• Training updates. Mandatory training and acknowledgement across the business reflect updated regulations and our Policy. In Ontario, new joiner training now includes the Human Rights Code training module, which was also distributed to all existing employees. For all employees involved in digital decisions globally, annual digital accessibility training tailored to roles is now required. We’ve partnered with Deque to make the full Deque University training library available for all Thomson Reuters employees interested in self-serving.
• Internal support and guidance. Daily office hours are available for all Thomson Reuters employees and contractors who need help with accessible practice decisions. This is time dedicated to finding solutions to accessibility bugs across our products, refining expected results, helping create an accessible PDF or presentation, or anything that team members need a little extra guidance on.

Information and communications

Thomson Reuters acknowledges the importance of making our websites and content accessible, in line with Part II of the IASR (O. Reg. 191/11, ss. 11, 12, 14, 17). We are working to increase the accessibility and usability of our online products and websites, in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG), in accordance with our Policy.

Recent achievements

• Global Design System. In 2022, Thomson Reuters launched Saffron, our accessible design system. Saffron is a key part of our long-term accessibility strategy. Its components are built with accessibility as a core principle, giving designers and engineers a consistent foundation for inclusive products and experiences. Accessibility experts are embedded in the Saffron team and help improve the system with each release. Teams use Saffron for new product design and development and are incorporating it into existing products where possible.
• Accessibility debt reduction. A cross-functional AODA remediation program accelerated WCAG 2.0 accessibility debt reduction in priority verticals. Our goal was to get all product teams to the same starting point, providing a strong foundation and better positioning them to maintain the accessibility of products in future feature development. We made great strides toward delivering accessible content aligned with AODA requirements. Through collaboration with content owners, we defined in-scope PDFs, remediation paths, approvals, validation and accessible-authoring training.
• Acceptance Criteria Library. Our dedicated accessibility team continues to create and refine internal documentation. We align clear, component-based acceptance criteria to specific WCAG Success Criteria and Internal Standards to help designers, developers, and content owners meet requirements. This information is available for all employees and contractors on our intranet site, Digital Accessibility Center of Excellence.
• Deque partnership. The Axe Developer Tools integration across all Ontario-facing applications injects automated accessibility testing directly into our product development lifecycle. This tool set is designed to help developers identify and fix accessibility issues in web applications. Integration is further expanding to the remaining applications in 2026 and beyond.

Looking ahead

• Include inclusive language guidance in verbal system guidelines
  We are developing a dedicated inclusive-language section for our verbal identity guidelines, giving writers and content owners clear direction on respectful, person-first, and bias-conscious language, including language specific to gender, race, ethnicity, and disability, for use across all customer-facing and internal communications.
• Improve photography and video guidance for inclusion
  We are updating our photography and video guidance to give explicit, practical direction for inclusive representation, covering gender, race, ethnicity, age, body type, and disability, so that the people shown across our customer-facing and internal materials reflect the full range of our employees, customers, and communities.
• Illustration system updates to reflect diverse audiences
  We are reviewing and updating our illustration system so that depictions of people reflect diverse gender, race, and ability representation, including new direction on how to represent assistive devices, mobility aids, and other visible signifiers of disability within our illustration style.

Employment

Thomson Reuters is committed to accessible recruitment, onboarding, accommodation, and career development for employees with disabilities, in line with Part III of the IASR (O. Reg. 191/11, ss. 22–32).

We are committed to a barrier-free work environment where everyone can participate fully. Where possible and reasonable, Thomson Reuters may adjust policies or practices, modify the workplace, or reassign employees who cannot perform their current duties to alternate work based on business requirements. Employees can find more information about the Thomson Reuters Accommodation Policy on the company intranet.

At Thomson Reuters, we:

• Promote equal employment and provide reasonable accommodations for qualified employees
• Foster an inclusive workplace and a diverse workforce that reflects the wide variety of customers and communities we serve
• Actively foster a work environment where everyone is treated with dignity and respect
• Ensure a work environment where health, safety, and security are paramount

Recent achievements

• Best Places to Work for Disability Inclusion. Thomson Reuters is regularly recognized as a top inclusion employer by Disability:IN’s Disability Inclusion Index, earning the award each year from 2022-2025. Thomson Reuters uses external disability inclusion benchmarking like this, alongside internal evidence and owner validation, to identify improvement opportunities across Canada and our global business.
• Disability inclusion training. New-hire orientation now includes disability inclusion training. Additional disability inclusion training is offered to employees, and managers are encouraged to take Inclusive Leadership courses. Generalized digital accessibility training is regularly promoted to encourage accessible internal documentation and tooling.
• Global Accommodation Policy. A unified Global Accommodation Policy was built upon our established accommodation policies for Canadian employees, streamlining assistive technology procurement and other accommodations for all employees. A global team of Human Resources, Employee Technology Services, and Accessibility representatives came together to ensure success of the program. We now maintain an accessible workplace accommodation procedure, supported by case management and flexible work options for eligible employees.
• Accommodations in recruitment. The Thomson Reuters Recruitment team has an established accommodations plan for application and interview processes, which is documented on our Careers site. Recruitment professionals are trained in disability-inclusive hiring practices and aim to provide a barrier-free experience for applicants.
• Working with vendors. Both employment and recruitment teams have surfaced accessibility barriers with key third party software. Work to bring all responsible parties into AODA compliance and accountability continues.
• Emergency preparedness. Thomson Reuters incorporates disability-related assistance and accessible communications into emergency preparedness and site response practices. A country-wide emergency or business continuity process is posted internally; training is provided to incident-management teams, and assistance includes buddy systems, safe waiting areas, volunteers and visual/audible alarms. At our Toronto office, emergency and public safety information is shared through the JHSA (Joint Health and Safety Committee). A Human Resources representative reaches out to any employee who may need assistance during an emergency or evacuation.
• Accessible office design. Thomson Reuters applies accessibility considerations to the design, acquisition, and review of its workplaces, including the identification and removal of physical barriers. In 2023, updated global office design guidelines included neurodiversity considerations across audible, visual, environmental, physical, social, and cognitive features.

Customer service

As an organization, we are committed to providing excellent customer service to all customers. Our customer service representatives understand the needs of customers and are available during business hours to assist with any special requirements.

Thomson Reuters provides accessible customer service and welcomes feedback about the accessibility of our products, services, and websites, in line with Part IV.2 of the IASR (O. Reg. 191/11, ss. 80.46, 80.49-80.51). Customers can request an accessible alternative format, and where information isn't available in an accessible format, we make reasonable efforts to provide one.

When providing service to people with disabilities, we follow four core principles:

• Honouring someone’s Independence means recognizing when a person is able to do things on his or her own without unnecessary help or interference from others.
• Showing consideration for someone’s Dignity means providing service in a way that allows the individual to maintain self-respect and the respect of other people.
• We aim for Integration so that service can be provided in a way that allows all individuals to benefit from the same services, in the same place, and in the same or similar way as others, unless an alternate measure is necessary.
• We strive for Equality by providing service to individuals in such a way that they have an opportunity to access goods or services equal to that given to others.

Contact our Accessibility Customer Service team:

Phone: (1) 866 919-9998
Email: Premier4.legaltaxcanada@tr.com
Webform: www.thomsonreuters.com/en/policies/digital-accessibility-policy

Recent achievements

• Accessibility in customer service. The Premier Customer Support team, who handles product-specific accessibility issues for Canadian customers, received refresher training on reasonable accommodation. The training was prompted by direct customer feedback regarding a request made to one of our support specialists.