Contact us

Legal, tax and accounting customers

  • Contact Customer Support for help placing an order, information about products, questions about your account or other general inquiries.

    Business Hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST)

    Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
  • Fax: (416) 298-5082 (Toronto) / 1-877-750-9041 (toll free Canada only)
  • Speak to a sales representative about your needs: (416) 609-5811 / 1-866-609-5811 (toll free)
  • Email Customer Support: CustomerSupport.LegalTaxCanada@TR.com

Mail:

Thomson Reuters
One Corporate Plaza
2075 Kennedy Road
Toronto, ON M1T 3V4
Canada

Product Returns:

Distribution Centre
245 Bartley Drive
Toronto, ON M4A 2V8
Canada

Legal, tax and accounting customers

For assistance using our online and electronic products/services, please contact our dedicated support teams.

Technical Support

  • Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
  • Fax: (416) 298-5082 / 1-877-750-9041 (toll free Canada only)
  • Email: TechSupport.LegalTaxCanada@TR.com

Business Hours:

  • Mon-Fri 7:00 a.m. - 9:00 p.m. ET
  • Sat-Sun and Ontario holidays 7:30 a.m. - 8:00 p.m. ET
  • OnePass and login issues: 24 hours a day, 7 days a week

Research Support

  • Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
  • Email: ResearchSupport.LegalTaxCanada@TR.com
  • We are closed on statutory holidays
  • For WestlawNext Canada only: 24 hours a day, 7 days a week

Payroll Consultants Helpline

For subscribers to Payroll Manual:

  • Phone: (416) 609-0152 (Toronto & international) / 1-800-661-6828 (toll free Canada & US)
  • Business Hours: Mon-Fri 8:30 am - 12:30 pm & 1:30 pm - 4:45 pm (EST)

Training

To inquire about or book a training session, please contact our Customer Learning team:

Please fill out all required fields before submitting your request.

Toronto

2075 Kennedy Road
Toronto, Ontario M1T 3V3
+1 416.609.8000

245 Bartley Drive
Toronto, Ontario M4A 2V8
+1 416.609.8000

333 Bay Street
Toronto, Ontario M5H 2R2
+1 416.687.7500

 

Montreal

75 Rue Queen
Montreal, Quebec H3C 2N6
+1 514.842.3937

3333 Graham Boulevard
Montreal, Quebec H3R 1K1
+1 514.733.8355

 

Calgary

407 2nd Street SW
Suite 312
Calgary, Alberta T2P 2Y3

 

Vancouver

350 – 969 Robson Street
Vancouver, BC V6Z 2V7
+1 604.561.5275