Support Tools
Considering the global impact of COVID-19, Thomson Reuters realizes that many of our customers are not able to have a physical presence at their offices and are working remotely. In order to ensure that we can continue to effectively communicate with you, we are offering electronic delivery of invoices.
E-Billing
If you are interested in receiving electronic invoices, please sign-up through MyAccount, contact Customer Service at 800-387-5164, or email us. For the fastest service, please reference your account number(s) when contacting us.
You can still choose to continue receiving paper invoices to your existing office location.
MyAccount
The Thomson Reuters Canada MyAccount service allows you to use your MyAccount password to complete your order quickly and track your order status.
If you need assistance, please call us at (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US). We will be glad to assist you.
To obtain a MyAccount Password
We would be pleased to provide you with a password to access our MyAccount service at no charge. Passwords will be sent out automatically within 24-48 hours.
To request a password:
- Self-register: MyAccount Canada
- During business hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST):
Call our Customer Support team at 1-800-387-5164 (Option 4). The representative will be able to discuss the various MyAccount access level options and determine the right access level based on your role in your organization. - Outside business hours:
Send an email to CustomerSupport.LegalTaxCanada@TR.com: a representative will process your request and send you your account details.
Customer Support
Contact Customer Support for help placing an order, information about products, questions about your account or other general inquiries.
Business Hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST)
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Email Customer Support: CustomerSupport.LegalTaxCanada@TR.com
| Mail: Thomson Reuters One Corporate Plaza 2075 Kennedy Road Toronto, ON M1T 3V4 Canada |
Address for Product Returns: Thomson Reuters Canada c/o Citilogistics 970 Verbena Road Mississauga, Ontario L5T1T6 Canada |
Training
To inquire about or book a training session, please contact our Customer Learning team:
Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)